Isaac Zachary - Professional Resume

Professional Summary

IT and Software Systems professional with experience spanning software development, enterprise IT support, and production systems operations. Skilled in deploying and supporting business platforms, troubleshooting infrastructure and network environments, and delivering reliable technology solutions from concept through deployment. Experienced working across system architecture, technical support, and operational environments with a strong focus on reliability, security awareness, and practical implementation.

Core Competencies

Systems Administration • Software Systems Development • Infrastructure Deployment

Networking & Connectivity • Incident Management • Secure Configuration

Technical Documentation • Client & Stakeholder Support

Professional Experience

Software Systems Architect 2024 – Present

MobKazi Business OS (Freelance Product Development)

Design and develop MobKazi, a cloud-based Business OS for African SMEs, using Django REST and containerized deployments.
Manage Linux server infrastructure, Docker environments, and integrate M-PESA payments and business automation modules.
Collaborate with businesses to translate operational workflows into deployed software systems.

Technical Architect Jul 2025 – Dec 2025

Tapscott Digital Solutions (Remote)

Designed and deployed a containerized multi-tenant ERP platform in a live production environment.
Implemented access control models, database separation, and secure deployment workflows.
Established CI/CD processes, backups, and operational documentation improving system stability.

Technical Support Engineer Jun 2025 – Dec 2025

First Basics Technologies Ltd (Nairobi)

Investigated and resolved network, server, and application incidents across ISP and enterprise environments.
Improved service stability through patching, DNS/SSL configuration, and infrastructure monitoring.
Maintained incident documentation supporting operational tracking and service reliability.

Internet Customer Technical Support Engineer Feb 2024 – Jun 2025

First Basics Technologies Ltd (Nairobi)

Provided front-line internet technical support including router configuration and fault resolution.
Monitored network performance and coordinated escalation of service disruptions.

Platform Support Engineer Mar 2025 – Jul 2025

Power Learn Project (Remote)

Supported learners through platform troubleshooting and technical guidance.
Reviewed project implementations during hackathons and guided build sessions.

IT Support Technician Feb 2022 – Dec 2023

Humble Crib Investment (Nairobi)

Delivered end-to-end IT support including system setup, CCTV installation, and network configuration.
Implemented backups, access controls, and routine system maintenance.

Network & Security Systems Technician Jan 2019 – Feb 2020

GES Telecommunications Ltd (Nairobi)

Installed CCTV surveillance and IP-based security systems.
Performed maintenance and troubleshooting to maintain system uptime.

INDUSTRIAL ATTACHMENT May 2023 – Aug 2023

Defense Forces Technical College (Nairobi)

Supported IT operations including server administration and Active Directory environments.
Participated in software development and internal systems maintenance.
Developed IT Workshop Computer Maintenance System Prototype (Laravel).

Projects

MobKazi Business Operating System - Multi-tenant business platform for SMEs

Coffee Kiosk Application - React, Node.js, Safaricom M-PESA API integration

ZakaFlow - Real-time data analytics platform (Kafka, Spark, Docker)

Drowsy Driver Detection System - AI computer vision safety system

Berry Fibre Hotspot Portal - Next.js captive portal integration

Computer Packages Practical Tutorial Guide (Publication) - Training manual covering Microsoft Office, graphics, and basic networking concepts.

Education

Bachelor of Science in Software Development 2019 – 2023

KCA University - Nairobi, Kenya

Certifications & Training

Decoding DevOps - Udemy (2025)
Career Essentials in Generative AI - Microsoft & LinkedIn (2024)
Software Development Fundamentals - Power Learn Project (2024)
ICT Support & Network Administration - Defense Forces Technical College (2023)
IT Support Technician - Alison (2022)
Frontend Fundamentals - Pirple (2020)

Tools & Platforms

Infrastructure & Cloud: Linux (Ubuntu), Docker, Docker Compose, AWS, VPS, Cloudflare, Coolify

Backend & Development: Python, Django REST Framework, REST APIs, Git, GitHub

Frontend & Web: React, TypeScript, Next.js, WordPress

Databases & Data: PostgreSQL, Supabase, MySQL

Systems & Operations: DNS, SSL/TLS, Network Monitoring, PowerShell, ITSM Tools, Jira

Engineering & Productivity: VS Code, Google Workspace, Google Antigravity

Referees

Mr. Micah Gesimba

Technical Manager, SSL Security Ltd

+254 725 028 203 | mikegesimba1@gmail.com

Mr. Vincent Okemwa

Project Manager, First Basics Technologies Ltd

+254 726 052 752 | vincentokemwa096@gmail.com